Convin
Convin builds voice AI for contact centers: call auditing, real-time agent assist, and post-call coaching.
Scaling QA audit coverage and building the team behind Convin's core AI systems.
Audit coverage: 2% → 85%
My most recent work
No fluff, just hard-hitting design projects.
What I’ve Helped Build
Platform and product work, inside teams.
hiRobin
An AI phone assistant that handles inbound and outbound calls via call forwarding, not a chatbot, not a generic voice assistant.
Founding product designer diagnosing an invisible onboarding failure and rebuilding growth end to end.
Signup-to-activation: ~30–40% → ~80%+
What I’ve Built
Independently shipped, start to finish.
A Reason to Stop
A curated guide to worthwhile stops across London, with true mixed-mode routing (walk, tube and bus in one route) and in-app navigation.
A curated guide to worthwhile stops across London, with true mixed-mode routing and in-app navigation.
Curated library: 500+ places
Hey Steph
A native macOS voice assistant, built solo to learn voice AI from the inside, that works through each app's documented interface and never guesses at pixels.
A solo-built native macOS voice assistant that never fakes a capability it doesn't have.
Routing accuracy: 91% → 96%